If it’s your first time ever looking into starting a business, and your first time ever being in a leadership position; you’ve got a lot to learn. Running a business isn’t all about knowing your customer and having a great business idea - it’s about how you handle things internally, too. Your business is nothing without the team working on it, and you need to know how to be a great leader for said team.
Leadership skills don’t come naturally to everyone, but they can be trained and learned from other people. Check out john-doulgeridis.com if you want to learn more about what goes into being a good leader for your business. It helps to learn from others who have already found success as a leader, as you can find a lot of insight into how they do things.
If you’re going to be managing a team of people, then you need to be able to properly communicate with them if you’re to achieve efficiency. Giving out mixed messages on what you want from people is going to cause complications, and being unable to listen when there’s a problem will be just as problematic. You need to be able to clearly convey your thoughts and explain what you’re aiming to do.
Improper communication can lead to misunderstandings and wasted time, which is not something you want from a leader.
If you’re going to actually lead, being able to delegate work to your employees is just as important as figuring out what you need to do. Sure, it’s more work for you to focus on what you need to be doing as well as getting everyone else in order, but you’re the one who has the business’ direction in mind. No one else can run your business for you, so you need to confidently tell people what it is that they should be doing. Delegation is something you can go too far with, and if it appears you’re just palming the work off onto everyone else, you might lose respect as a leader.
Emotional intelligence is something that everyone needs to have if they’re going to be part of a team or work in a professional environment. It’s your ability to control how you feel and act despite what your emotions are telling you. As the leader, you need to act professionally no matter the event, and losing control of your emotions is only going to land you and your business in hot water. No one wants to work for a boss who is unable to control their temper or other emotions. You need to be able to remain calm and think through your next actions when your emotions have been challenged.
If you’re going to frequently be handling customers, not only will emotional intelligence be important here, but also patience and communication. Some customers will be easy to handle, and they’ll clearly tell you what they want and what they think - whereas other customers can be hard to deal with. You may have to put a lot of work and time into some customers to help them find satisfaction, and sometimes your efforts won’t be rewarded. Customer service can be difficult for those with no experience.